PRODUCT INFORMATION

  1. Where is it made?
    All items are proudly printed in the US. Our canvases and other products are also manufactured in other countries such as Canada, Spain, UK, and Australia.
  1. What is a Matte Canvas?
    A Matte Canvas is a type of canvas that is stretched around a wooden frame and creates a seamless image that extends around the sides of the canvas, making it perfect for wall décor.
  1. What materials are used in making Matte Canvases?
    Our Matte Canvases are made from high-quality cotton canvas and stretched around a sturdy wooden frame. The canvas is printed with vibrant and long-lasting inks to ensure the image stays sharp and vibrant for years to come.
  1. What sizes are available for Matte Canvases?
    We offer a wide range of sizes for our Matte Canvases, including popular sizes such as 8×10, 12×18, 16×24, 20×30, 24×36, and 32×48 inches. Custom sizes are also available upon request.
  1. How do I hang my Matte Canvas on the wall?
    Each Matte Canvas comes with pre-installed hanging hardware on the back, making it easy to hang on your wall. Simply find the right spot, use a nail or screw to secure the hanging hardware, and your Matte Canvas is ready to be displayed.
  1. What is the turnaround time for a Matte Canvas order?
    Typically, our Matte Canvases are produced and shipped within 8-13 business days. Delivery time varies based on your location, but most orders are delivered within 7-10 business days.
  2. Are there any warranties or guarantees for Matte Canvases?
    We stand behind the quality of our Matte Canvases and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, simply reach out to us, and we will do everything we can to make it right.
  1. What is the shipping cost for Matte Canvases?
    Shipping costs vary based on the size and weight of your order, as well as your shipping location. You can get an estimate of shipping costs by adding the Matte Canvases you want to purchase to your cart and entering your shipping information.
  1. Do you offer any discounts or promotions for Matte Canvases?
    We offer a variety of discounts and promotions throughout the year. Be sure to sign up for our email list to stay informed about the latest deals and special offers.

PAYMENT

  1. What payment methods are accepted?
    We accept Visa, MasterCard, and PayPal.
  1. When will my payment be processed?
    Your card will be charged immediately after you have successfully placed your order.
  1. Is my personal information secure?
    Yes, we take the security of your personal information very seriously. We use industry-standard SSL technology to encrypt your credit card information during transmission. This information is only used for the purpose of completing your transaction and is not stored for future use.

CANCELLATION & RETURN

  1. Could I change or cancel an order?
    To change or cancel an order, please contact us as soon as possible and provide your order number along with the desired modification. We will confirm once the changes have been made. Please note that orders that have already been fulfilled cannot be altered.
  1. What is your Return Policy?
    Since our products are made-to-order and personalized, we do not accept returns. In case of any issues with your order, please contact us at [email protected], and we will make it right for you promptly.

SHIPMENT

  1. Do you offer international shipping?
    Yes, we offer worldwide shipping. Shipping rates and fees may vary based on the country, region, size, and weight of the product. The shipping cost will be calculated at checkout. 

Specially, orders in the United States over $100 come with free shipping.

  1. How long will it take to receive my order?
    All of our products are made to order, which means that they are printed/made specifically for you after you place your order. This process takes 1-4 business days, depending on the type of product. Once the product is shipped, it takes 4-8 business days for delivery within the US, and 7-21 business days for delivery outside of the US, also depending on the type of product.

TRACK ORDER

  1. How can I track my shipment?
    Once your order is packaged and shipped, you will receive a shipping confirmation email that includes a tracking code and a link. You can track your order using the link in the email or by accessing the “Track Your Order” section in the footer of our store.
  2. What if my tracking number isn’t working?
    You will receive a shipping confirmation email with a tracking link that allows you to follow your order’s journey. If the tracking number doesn’t work within 7-10 days, it may be because the carrier hasn’t processed the package yet. If the tracking number still doesn’t work after a few days, please reach out to us right away.